Stop losing sales to disputes. Our chargeback protection pairs real-time chargeback alerts and friendly fraud deflection with full-service dispute management - so you lower your chargeback ratio, win disputes through representment and recover revenue you have already earned.
Every dispute follows a predictable path. Our chargeback management service works each stage for you - intercepting alerts early and fighting the disputes that post so you keep the revenue you earned.
Real-time chargeback alerts flag a pending dispute the moment a cardholder raises it, before it ever becomes a posted chargeback.
We refund, resolve or deflect questionable transactions fast - stopping friendly fraud and protecting your chargeback ratio.
When a dispute posts, our team builds compelling representment evidence and submits the case to the issuing bank on your behalf.
Win disputes and recover revenue automatically returned to your account, while we keep your dispute ratio well below risk thresholds.
Chargeback prevention and dispute management working together on both sides of the problem - stopping disputes before they post and winning the ones that do.
Connected directly to the major alert networks, we notify you the instant a dispute is raised so you can refund or resolve it before it becomes a chargeback.
Most disputes are friendly fraud - legitimate purchases a cardholder later disputes. We deflect these claims with compelling order and delivery evidence.
Our specialists assemble and submit representment cases for you, formatting evidence to each card brand's exact reason-code requirements to win disputes.
We tailor prevention rules to your risk profile and keep your chargeback ratio well below the thresholds that put merchant accounts in jeopardy.
Track chargeback reasons, win rates and ratio trends in one dashboard, so you can fix the root causes that drive disputes in the first place.
A dedicated dispute management team handles the paperwork, deadlines and back-and-forth with issuers, so you stay focused on running your business.
Understanding why cardholders file disputes is the first step in chargeback prevention. Here are the reasons we deflect and fight most often.
A legitimate purchase the cardholder later disputes - the single largest source of chargebacks and a prime target for representment.
Confusing or unclear billing descriptors lead cardholders to dispute a charge they do not recognize on their statement.
The customer claims goods or services did not match expectations - addressed with clear policies and delivery evidence.
Disputes over a renewal a customer forgot about - reduced with reminders, clear terms and easy cancellation.
An actual unauthorized transaction - prevented at checkout with fraud screening so it never reaches the dispute stage.
Real chargeback protection works both before and after a dispute - stopping what it can and recovering revenue on the rest.
We intercept problems early so disputes never post against your merchant account and your chargeback ratio stays healthy.
When a chargeback does post, we fight it with full-service representment to win disputes and recover revenue you have earned.
Lower your chargeback ratio, win more disputes and recover revenue - while keeping your merchant account in good standing.
Chargeback protection is a combination of chargeback prevention tools and dispute management that defends your revenue on both sides of a dispute. Real-time chargeback alerts let you refund or resolve questionable transactions before they post, while our team handles representment for the disputes that do file - so you win more disputes and recover revenue.
We connect alert networks directly to your account so you are notified the moment a cardholder raises a dispute. Resolving or refunding at that stage stops the transaction from ever becoming a posted chargeback, which keeps your chargeback ratio low and your merchant account in good standing.
Friendly fraud happens when a cardholder makes a legitimate purchase and later disputes it - whether by mistake or on purpose. It is the largest source of chargebacks. We deflect friendly fraud with compelling order, delivery and account-activity evidence, and challenge it through representment to reverse invalid disputes.
Representment is the process of disputing a chargeback by submitting evidence to the issuing bank. Our specialists assemble and file the case for you, formatting evidence to each card brand's exact reason-code requirements and meeting every deadline, so you can win disputes without the paperwork.
Card networks monitor your chargeback ratio, and exceeding roughly 1% can trigger fees, higher reserves and monitoring programs - and eventually the loss of your merchant account. Our chargeback ratio reduction keeps you well below those thresholds so your processing stays stable.
Most merchants are approved and onboarded within 24 to 48 hours. Once your application is reviewed, we configure prevention rules around your risk profile, connect chargeback alerts and put dispute management in place so you can start protecting revenue right away.
Apply in minutes and our chargeback protection team will build a prevention and dispute management plan around your business - so you lower your chargeback ratio, win disputes and recover revenue.